At Bacalli we are committed to ensuring your satisfaction with every purchase. However, due to the nature of our consignment business model, we have specific guidelines in place regarding refunds and returns.
Please note that all items purchased on Bacalli are considered final sale. We encourage our customers to read the product descriptions, verify measurements, and review all photos before making a purchase. Our team works diligently to provide thorough and accurate descriptions of each item, including any notable flaws or unique characteristics.
No Returns or Refunds
We do not generally accept returns or offer refunds once a purchase has been made. However, we understand there may be exceptions in extraordinary circumstances.
At Bacalli, we stand by the authenticity of every item we sell. Each product is meticulously inspected by our team of experts to ensure it meets our high standards of quality and authenticity. If a purchased item is proven to be counterfeit, we will accept a return and provide a full refund.
Procedure for Authenticity Issues
In the event that you believe the item you purchased is not authentic, please contact us within 24 hours of receiving the item. You will need to provide written documentation from a recognized authority in the field, confirming that the item is not authentic. Once we receive and review the documentation, we will guide you through the return and refund process.
We understand that every situation is unique, and we’re here to help. If you have any questions regarding this policy, please do not hesitate to contact us at [email protected]
Please note that this Refund Policy is subject to change and we encourage customers to review it regularly for any updates.